Get help from the Undergraduate Science Centre (USC)
Science B 149
2500 University Drive NW
Calgary, AB T2N 1N4
Front Desk Hours for General Non-Advising Inquiries
Call us at 403-220-8600
Our phone lines are open Monday, Tuesday, Thursday and Friday 1–4 pm. Closed Wednesdays
Front Desk Hours
Monday, Tuesday, Thursday and Friday
9 am – 12 pm and 1–4 pm. Closed Wednesdays
Can’t see the advising line in the Qless app? This means we have manually closed the line because we are at capacity. Refresh the app or check the Qless website for the next spot in line. If the Qless app or website says the advising line is “closed” this also means the line is at capacity.
If the line is full, consider signing up for one of our registration webinars.
If you are looking to request a general degree audit, graduation letter, after degree assessment, or Geoscience field school registration request, please submit the relevant online form. If you have already submitted a form request please do not send follow-up emails—sorting duplicates slows down our response time!
How to join the virtual advising line:
If the QLess app says that the advising line is “closed”, it means the line is at capacity, please check back at a later time. The best time to join the queue is at 9:45 am or 12:45 pm.
Download the QLess app at www.qless.com/apps or bookmark the Qless website
Click on Faculty of Science (ensure your location services are on)
Add yourself to the drop-in advising line.
Keep your phone close so you don’t miss the call. (ensure your preferred phone number on file is up to date)
QLess Check In FAQs
You will get regular notifications about your wait time. You can move freely around your home while you wait. You will get a message on your phone when your appointment is 10 minutes away and another when the advisor is ready to speak with you.
You will receive a notification by text when you are 10 minutes from the front of the line, and another notification at the time of your appointment. You can also text “S” to check your status in line.
No, your phone number will only be used to send you check in notifications.
No, students do not have to be current students or have a UCID to join the virtual queue. If you do not have a UCID number, you will enter 0 as your UCID and enter your phone number in the “Comments” box.
If you are checked in for a drop-in appointment, simply text “L” to leave the drop-in queue.